FAQs

How does therapy help?

Working with a counsellor can expand the ways you are able to see and experience your situation. Together we will explore new ideas to help you to manage stress, increase balance and enhance your life.

What can I expect in a therapy session?

During sessions, we will be talking about your main concerns. In your first session, we will talk about the nature of your issues, how they affect you and what your hopes are for therapy.  Sometimes relevant resources are recommended. Therapy works best when you are an active participant both in and outside of the therapy sessions. We suggest you bring a notebook to capture our meaningful ideas for further reflection.

Is therapy confidential?

In general, the law protects the confidentiality of all conversations between a client and a social worker.

We do not disclose information without your written permission. However, there are some rare exceptions to this rule (all involving risk and/or emergency) such as:

  • An intent to harm one’s self or others (including the risk of harm to children and dependents)
  • Disclosure of harm by a health professional (no matter how long ago)
  • A court order

What days and times are appointments available?

Couple Health offers ONLINE counselling during daytime and some evenings & weekends. In-person sessions are currently on hold due to Covid-19.

Does insurance cover therapy costs?

If you have Employee Benefits, please check these questions with the Employee Assistance Program Provider or your company’s Human Resources services:

  • Do I have coverage for counselling with a registered social worker?
  • What is my allowable coverage total per person per year?

Couple Health provides receipts that include the Ontario College of Social Workers registration number for reimbursement on approved employee benefit plans. You need to check your plan to ensure you have coverage for a registered social worker or registered psychotherapist. If you have no coverage, the receipts are still useful for income tax use. Please note, we do not have a psychologist on the team.

Since September 26, 2012 counselling services provided by a Registered Social Worker (RSW) can be claimed as a medical expense when filing your income tax return. In other words, Registered Social Workers are now authorized “medical practitioners” for the purposes of claiming medical expenses.

What if my partner won’t come for counselling?

We work with individuals and couples on all types of relationships and related issues. Individual sessions may be quite helpful for someone to consider their own ideas and feelings. This can move the process along as one partner tries out new behaviours and gets fresh ideas over how to handle difficult situations. Sometimes a partner will want to join in counselling. Even if the other partner doesn’t attend it can be a very useful experience to have individual counselling for relationship issues. 

One-on-one counselling is not inexpensive. Small Group work is another option.

Some of our group members stated that they felt they learned more because of the opportunity to hear other points of view. Our groups are small and closed, meaning that the members are the same until the group ends. Some people repeat our groups since the content is fresh each time.

We emphasize confidentiality and choice. Your privacy is honoured and you decide how much to share/ not share.
Being in a group can be a supportive way to work on our own issues in the context of being in community with others. Knowing that you are not the only one with your concerns offers relief and encouragement. 

See the Tab “Group Work” for our offerings. The best way to hear about our groups is to stay on the mailing list.


Contact us by email at office@couplehealth.ca or leave a confidential voice mail at 519-632-7444 including the phone number where you can be reached. If you don’t hear from us within 36 hours, please check your spam folder for our reply; if there’s no message from us, please resend. If all else fails, you can leave us a voice mail.